FAQ
ACCOUNT
Forgot Your Password?
You don’t need a password to find your account. Here’s how you get it.
1. Find the admin sector in the navigation
2. Enter your registered email address and click Continue
3. Check the email and find the 6-digit code to get the entrance
ORDERS
What Size Should I Choose?
Our sizing may differ from EU/US standards. To avoid discrepancies, please check the size guide ( on product page) first or contact the team to ask for assistance.
How Do I Track The Status Of My Order?
You can check the order status on your account at any time.
What is more, when your order leaves our warehouses, we will send you an e-mail with track no.
How Do I Cancel My Order?
You could cancel your order if it hasn’t been shipped. Just contact us via email with order number ( you can find it on order confirmation email) . However, your order can no longer be cancelled once it has been fulfilled.
Can I Change My Order?
No changes can be made to an order after it has been placed. However, if you need any help, please contact our customer service team via emails.
I Have Made A Mistake In My Address. How Do I Correct It?
Generally, the shipping address cannot be changed once your order has been placed. However, you may contact us online or via email as soon as you find it wrong. We will try to modify it before it’s fulfilled.
Get in touch
Have questions about your order, or a general enquiry?